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  • Day Two of the Verint Global Conference: A Day of Thought-Provoking Conversation

    On 15 May 2018
    Day two of the Verint Global Customer Conference came in with a welcoming bang of entertainment as attendees were greeted by the Dallas Maverick’s Marching Band. Klik badges were lit up, and smiles were seen from all those in attendance during ... Read More
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    • 15 May 2018
  • Verint Engage18: A Reflection On Day One

    On 14 May 2018
    The Verint Global Customer Conference. Excitement, energy, and anticipation filled the air as attendees entered the Sheraton Dallas Hotel for day one of Engage18. They were greeted with bright orange shirts and warm smiling faces at the registra... Read More
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    • 14 May 2018
  • Focus Your Back Office on the Customer vs. the Transaction

    On 10 May 2018
    A BPO creates a centralized “mission control” to provide real-time intelligence on work processing, employee effectiveness and service goal achievement. Read More
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    • 10 May 2018
  • Get Romanced by an 83-Year-Old Movie Theater in Dallas

    On 9 May 2018
    Larrita Browning | Engage 18: On The Inside The year was 1935 when the small-town community of Highland Park Village fell in love. It’s a romance that has lasted 83 years with a movie theater. The Village Theatre. A true landmark t... Read More
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    • 9 May 2018
  • Amazon and Verint Showcase “The Art of the Possible” in Modern Customer Engagement

    On 8 May 2018
    Amazon announced its entrance into the contact center space with the launch of their Connect platform—a cloud-based contact center that is priced based upon per-minute usage and includes telco interconnects. While at first many people were surp... Read More
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    • 8 May 2018
  • May Verint Speakers: Customer Engagement, GDPR, Automation and More

    On 4 May 2018
    Today Verint announces a line-up of conferences and digital events taking place in May that focus on digital and omnichannel customer service, GDPR compliance, automation and artificial intelligence, as well as the upcoming EngageTM global customer c... Read More
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    • 4 May 2018
  • Dallas: Where Everything Is Bigger, Including Their Art District

    On 4 May 2018
    Engage18: On The Inside On the northeast end of downtown Dallas, people will find themselves immersed in a conglomerate of art and cultural institutions, with roots that date back to 1970. The Dallas Arts District. The Dallas Arts District is conside... Read More
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    • 4 May 2018
  • “I Do”—Popping the GDPR Consent Question

    On 30 Apr 2018
    In the two years since the EU adopted the General Data Protection Regulation (GDPR), firms across the globe have been busy preparing to comply with the new regulations that provide data privacy protections to EU residents. The regulations are broad i... Read More
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    • 30 Apr 2018
  • Avoid ‘Game Over’ in Self-Service With Community Knowledge

    On 27 Apr 2018
    Have you ever had a ‘game over’ experience, where you’re searching for an answer on a self-help website, and nothing seems to answer your questions?  What do you do— search again?  Browse page after page of results?  Self-help site visits sometimes result in ‘game over’: the information needed doesn’t appear, and users can’t figure out what search words or topics to use to find the answer to their questions. Read More
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    • 27 Apr 2018
  • 3 Ways to Find Your Inner Child at Verint Engage

    On 24 Apr 2018
    Engage18: On The Inside Most parents would agree that the average four- to five-year-old has a mind filled with questions. They aren’t afraid to ‘let them loose,’ as the saying goes. Most children are also not afraid to get involved in activities. They love to be a part of the excitement and, often, don’t shy away from getting their hands a little dirty. Read More
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    • 24 Apr 2018
  • Countdown to Verint Engage!

    On 23 Apr 2018
    It’s less than a month away! The annual Verint Engage global customer conference will convene on Monday, May 14 at the Sheraton Dallas Hotel. This four-day event is dedicated to helping attendees get the full benefit of their Verint solutions—and sharing ideas and best practices for simplifying, modernizing, and automating their organizations. Read More
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    • 23 Apr 2018
  • HomeServe Makes Life a Little Easier for Its Customers with Verint

    On 20 Apr 2018
    As one of the UK’s leading home assistance providers, HomeServe contact centers process almost 2 million calls per year. The company wanted to gain stronger insights into the quality of its customer service, so it turned to Verint Speech Analytics for the insights it needed to quickly address issues such as hold times and repeat calls. Read More
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    • 20 Apr 2018
  • The Big D: A Journey to the Past That’s Nothing Short of Inspirational

    On 17 Apr 2018
    Engage18: On The Inside It stands 30 feet high. At night, the massive 72 white pre-cast columns provide the mind’s eye with the creative illusion that they’re floating, seemingly, on nothing but the light that supports them. It came into existence, June 24, 1970, with one purpose. To pay tribute to a man. A President. John F. Kennedy. Read More
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    • 17 Apr 2018
  • Banks: Fighting Fraud and Monitoring Closely—Is It All Cyber-Secure?

    On 16 Apr 2018
    Thank you to those of you who visited with us at ISC West last week. It was great to meet many of you on the forefront of the constantly changing security industry. We know by now that for banking and financial organizations to identify security threats and vulnerabilities, mitigate risk, ensure operational compliance, and combat fraud, a comprehensive and innovative security approach is necessary. Read More
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    • 16 Apr 2018
  • Full Speed Ahead with Analytics and Automation

    On 12 Apr 2018
    What happens when a premier cruise line makes business outcomes a top priority? I recently met with two leaders from the cruise line, and they shared insights and experiences on how they drive customer engagement—while adding real value to their organization by leveraging some of the latest analytics and automation capabilities. Read More
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    • 12 Apr 2018
  • Further Results from Verint Global Consumer Study Find 3 in 5 Consumers Believe Trust Is Critical

    On 11 Apr 2018
    Join April 12 Webcast to Explore Key Findings and Takeaways from This Research Additional results from our large-scale study of more than 36,000 consumers across 18 countries highlight the importance of transparency and trust. The study reveals organizations must balance a fine line between personalization and collecting data for customer engagement purposes. While more than two-thirds of consumers (68%) like their… Read More
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    • 11 Apr 2018
  • 5 Ways to Find Your Inner Cowboy at the Verint Engage18 Conference

    On 10 Apr 2018
    Engage18: On The Inside Don’t have cowboy or cowgirl roots? That’s okay. You can still find ways to tap into your inner cowboy while attending the Verint Global Customer Conference in the Big D, May 14-17. Here are five ideas to try on for size. High-step it on over to the Cowtown Coliseum and stroll down the street the Coliseum lives on. It’s a street that’s filled with retail shops selling unique cowboy attire… Read More
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    • 10 Apr 2018
  • Knowledge Management Takes Employees from Helpless to Helpful

    On 9 Apr 2018
    We’ve all heard the term omnichannel by now—and it isn’t going anywhere. Offering all communication channels within a unified solution is still a key element to the customer experience. However, in a world where digital meets humanization, it is important to find the balance. Read More
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    • 9 Apr 2018
  • Join Verint at ISC West 2018—Gaining Intelligence and Reducing Risk

    On 5 Apr 2018
    The time has come for another ISC West  conference in beautiful Las Vegas! We're looking forward to joining our customers and partners, and presenting our intelligent solutions suite at the Sands Expo April 11-13, in booth #28057. Come see us at one of the largest physical security, IT and IoT industry trade shows in the world. Read More
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    • 5 Apr 2018
  • Proud to Serve You with a Dynamic New Brand and Modern Website

    On 4 Apr 2018
    For the last couple of months, we worked tirelessly behind the scenes on our new branding as the Customer Engagement Company, and a new website to showcase this vibrant brand. If you haven’t seen it yet, we are proud to present to you our new face and welcome you to the Verint website ! Read More
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    • 4 Apr 2018
  • Dallas: A City with a Mission Statement and Humming with Inspiration

    On 3 Apr 2018
    Engage18: On The Inside A city with a mission statement . That's one way to describe Dallas. According to the Visitdallas.com website, Dallas is on a mission to become one of the top convention destinations. As Verint moves closer to the opening of its highly anticipated annual Engage Global Customer Conference that takes place in Dallas, May 14-17, it would appear as Tom Cruise once remarked in a very popular movie… Read More
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    • 3 Apr 2018
  • Verint Speakers: AI and Automation, IVAs, Global Research Findings

    On 3 Apr 2018
    Digital and Live Events Throughout April Explore the Power of AI and Automation, the Rise of IVAs, New Global Research Findings and More Customer Interview Series “Smooth Sailing Ahead with Analytics and Automation” April 3 Webinar What happens when a premier cruise line makes business outcomes a top priority? In this April 3 interview-style webinar at 2 p.m. ET, Verint’s Greg Sherry, vice president, marketing… Read More
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    • 3 Apr 2018
  • How to Make Intelligence the Foundation of Your Self-Service Strategy

    On 2 Apr 2018
    What would happen if self-service were more accessible, easier to use, and capable of resolving considerably more complex issues without escalating to an agent? Artificial Intelligence has the potential to redefine what’s possible in self-service. If you’re not already reviewing your self-service strategy to see how you can take advantage of the latest AI technology, now may be the time. Read More
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    • 2 Apr 2018
  • Got Joy? Happiness Guru Shawn Achor to Speak at Verint Engage 2018

    On 29 Mar 2018
    Shawn Achor, founder, GoodThink, Inc . and author of Before Happiness and The Happiness Advantage, will be a keynote speaker at the Verint Engage global customer conference at the Sheraton Dallas Hotel May 14 – 17. Achor will present “Big Potential: How Transforming the Pursuit of Success Raises Our Achievement, Happiness and Well-Being” on the morning of Wednesday, May 16. Read More
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    • 29 Mar 2018
  • Defining the Human Age: A Digital and Ethical Challenge

    On 28 Mar 2018
    Emerging technologies have significantly transformed customer engagement in recent years, from the rise of mobile reducing face-to-face communication, to artificial intelligence (AI) driving innovation across a range of sectors . But it’s not just brands that have harnessed advances in technology—consumers have too. Whether choosing to shop online rather than in-store or engaging with a chatbot, consumers now expect… Read More
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    • 28 Mar 2018