Verint Community

Intelligent Self-Service Answers the Call

On 24 May 2018

“Hey, Siri. Tell me a joke.” Remember those early iPhone commercials with celebrities conversing with Siri as if she were human? How little did I, and most others I suspect, know how that entertaining… Read More

0

24 May 2018

Two Days Until GDPR. Are You Ready?

By Iain Daws

On 23 May 2018

With mere hours to go before the General Data Protection Regulation (GDPR) comes into effect, it seems appropriate to take a few minutes to reflect on the approaches and issues we have seen amongst those… Read More

0

23 May 2018

The Expanding and Evolving Role of Workforce Planners

By Mary Lou Joseph

On 22 May 2018

Workforce management is getting more complex. Learn the Top 10 differences in Workforce Management across interaction channels and business functions. Read More

0

22 May 2018

DPA for the DMV

By Dick Bucci

On 21 May 2018

My visit to the doctor’s office started out quite normally. I dutifully handed over my insurance cards and driver’s license to the receptionist. She smiled and pleasantly asked if I knew that my driver… Read More

0

21 May 2018

Day Two of the Verint Global Conference: A Day of Thought-Provoking Conversation

By Larrita Browning

On 15 May 2018

Day two of the Verint Global Customer Conference came in with a bang of entertainment as attendees were greeted by the Dallas Mavericks marching band. Klik badges were lit up, and smiles were seen from… Read More

0

15 May 2018

Verint Engage18: A Reflection On Day One

By Larrita Browning

On 14 May 2018

The Verint Global Customer Conference. Excitement, energy, and anticipation filled the air as attendees entered the Sheraton Dallas Hotel for day one of Engage18. They were greeted with bright orange shirts… Read More

0

14 May 2018

Focus Your Back Office on the Customer vs. the Transaction

By Mary Lou Joseph

On 10 May 2018

A BPO creates a centralized “mission control” to provide real-time intelligence on work processing, employee effectiveness and service goal achievement. Read More

0

10 May 2018

Get Romanced by an 83-Year-Old Movie Theater in Dallas

By Larrita Browning

On 9 May 2018

Larrita Browning | Engage 18: On The Inside The year was 1935 when the small-town community of Highland Park Village fell in love. It’s a romance that has lasted 83 years with a movie theater. The Village… Read More

0

9 May 2018

Amazon and Verint Showcase “The Art of the Possible” in Modern Customer Engagement

By JaNae Forshee

On 8 May 2018

Amazon announced its entrance into the contact center space with the launch of their Connect platform—a cloud-based contact center that is priced based upon per-minute usage and includes telco interconnects… Read More

0

8 May 2018

May Verint Speakers: Customer Engagement, GDPR, Automation and More

By Susanne Pitts

On 4 May 2018

Today Verint announces a line-up of conferences and digital events taking place in May that focus on digital and omnichannel customer service, GDPR compliance, automation and artificial intelligence, as… Read More

0

4 May 2018

Dallas: Where Everything Is Bigger, Including Their Art District

By Susanne Pitts

On 4 May 2018

Engage18: On The Inside On the northeast end of downtown Dallas, people will find themselves immersed in a conglomerate of art and cultural institutions, with roots that date back to 1970. The Dallas Arts… Read More

0

4 May 2018

“I Do”—Popping the GDPR Consent Question

By Susanne Pitts

On 30 Apr 2018

In the two years since the EU adopted the General Data Protection Regulation (GDPR), firms across the globe have been busy preparing to comply with the new regulations that provide data privacy protections… Read More

0

30 Apr 2018

Avoid ‘Game Over’ in Self-Service With Community Knowledge

By jchmaj

On 27 Apr 2018

Have you ever had a ‘game over’ experience, where you’re searching for an answer on a self-help website, and nothing seems to answer your questions? What do you do— search again? Browse page after… Read More

0

27 Apr 2018

3 Ways to Find Your Inner Child at Verint Engage

By Larrita Browning

On 24 Apr 2018

Engage18: On The Inside Most parents would agree that the average four- to five-year-old has a mind filled with questions. They aren’t afraid to ‘let them loose,’ as the saying goes. Most children… Read More

0

24 Apr 2018

Countdown to Verint Engage!

By Laurie Wickham

On 23 Apr 2018

It’s less than a month away! The annual Verint Engage global customer conference will convene on Monday, May 14 at the Sheraton Dallas Hotel. This four-day event is dedicated to helping attendees get… Read More

0

23 Apr 2018

HomeServe Makes Life a Little Easier for Its Customers with Verint

By Rob Lamoureux

On 20 Apr 2018

As one of the UK’s leading home assistance providers, HomeServe contact centers process almost 2 million calls per year. The company wanted to gain stronger insights into the quality of its customer… Read More

0

20 Apr 2018

Explore our latest insights

Subscribe