Verint Community

Communities: Critical Link to Engaged Employees

By Paul Stockford, Chief Analyst, Saddletree Research

On 16 Nov 2018

Whether we like it or not, change is in the wind for the enterprise. I believe that at the root of many, if not most, of the changes will be the evolving expectations and demands of the next generation… Read More

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16 Nov 2018

More Global Organizations Turning to Verint for Customer Engagement in the Cloud

By Ryan Hollenbeck, SVP, Global Marketing and Kristyn Emenecker, SVP, Product Strategy Group

On 15 Nov 2018

With More Than 10 Years of Customer Engagement-as-a-Service, Leading Brands Rely on Verint Solutions Across Greater Than Three Billion Interactions More than ever before, here at Verint we're seeing… Read More

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15 Nov 2018

Smartest Budget Decision for 2019? Registering for the Verint Engage Customer and Partner Conference

By Laurie Wickham

On 9 Nov 2018

Okay, it's budget season, and you're probably trying figure out how best to allocate your 2019 funds. If you're a Verint customer, one of the smartest investments you can make is registering to attend… Read More

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9 Nov 2018

Speech Analytics Identify Contact Center Employees for Training to Boost Customer Experience

By Janine Stephan

On 6 Nov 2018

One of the biggest challenges of today's contact centers is making sure customers have a good experience--frequently, that comes down to the interaction they have with your agents. Not surprisingly, if… Read More

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6 Nov 2018

Financial Institutions and the Fight Against Fraud

By Matt Tengwall

On 5 Nov 2018

The risk of fraud often tops the lists of threats concerning the leaders of financial institutions today. Though robberies and physical security hazards were once their biggest worry, the amount that banks… Read More

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5 Nov 2018

Verint’s November Speakers: Unleashing Automation for Better Results and More

By Susanne Pitts

On 1 Nov 2018

Today Verint announces a line-up of events taking place throughout the month that focus on simplifying, modernizing and automating customer engagement. Improve Contact Center Quality and Compliance with… Read More

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1 Nov 2018

Execs Speak Out on AI, Business Challenges and More: Engage On the Road

By Andrea Katsivelis

On 31 Oct 2018

It's no joke that executives have business challenges to solve, are addressing artificial intelligence (AI) in their 12-month plans, and expect their technology partners to help them effectively address… Read More

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31 Oct 2018

IVA Is the Future of Voice Self-Service

By Donna Fluss - President, DMG Consulting LLC

On 30 Oct 2018

Intelligent virtual assistants (IVAs) are systems that use artificial intelligence (AI), machine learning, natural language processing (NLP) and natural language understanding (NLU) to automate the handling… Read More

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30 Oct 2018

Connected Listening: 3 Tips to Meet the CX Challenges of Omni-Channel Communication

By Nancy Porte

On 29 Oct 2018

Are you focusing on the outcome or the channel? Today's successful companies offer customers a range of channels through which they can interact. And that's a good thing. However, as most of us know by… Read More

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29 Oct 2018

5 Tips for Managing the Digital Workforce of the Future

By Mary Lou Joseph

On 25 Oct 2018

The rise of Robotic Process Automation is creating a digital workforce. How will you manage both robots and humans? Learn 5 tips on managing the workforce of the future. Read More

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25 Oct 2018

Customer Communities and the Self-Service Revolution

By Paul Stockford, Chief Analyst, Saddletree Research

On 23 Oct 2018

Many important aspects of the global contact center industry are slowly but surely changing. While some of these changes are proving to be quite subtle, others will essentially revolutionize what we accept… Read More

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23 Oct 2018

Contact Centres 2030: The Shape of Automation to Come

By Professor James Woudhuysen

On 22 Oct 2018

Artificial Intelligence is spreading--above all, to help staff deal with customers better THE EVIDENCE IS NOW UNMISTAKABLE. Customers are more and more ready to interact with service providers not just… Read More

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22 Oct 2018

Solve 3 Back-Office Problems with “Quick to Try” Solutions

By Mary Lou Joseph

On 18 Oct 2018

Back-office managers have every reason to be leery of a new application or system that will "make their lives easier." Legacy BPM, workflow, ERP and CRM systems have been costly, time-consuming and sometimes… Read More

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18 Oct 2018

The Complex Fraud Landscape Facing Financial Organizations

By Matt Tengwall

On 16 Oct 2018

While the term "fraud" can be used in a variety of applications and industries, its dictionary definition is clear and concise: wrongful or criminal deception intended to result in financial or personal… Read More

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16 Oct 2018

Madonna Would Be Proud of Us: Reinventing Financial Compliance for an Automated Future

By Iain Daws

On 11 Oct 2018

If you're as old as I am, then you have seen the so-called "Queen of Pop" reinvent herself very many times, since she first burst on to an unsuspecting world in the early eighties. She's not alone, of… Read More

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11 Oct 2018

What Is Robotic Process Automation (RPA): Unattended, Attended and Hybrid?

By Mary Lou Joseph

On 10 Oct 2018

Robotic Process Automation, or RPA, is a hot topic right now. But what exactly is it? Essentially, RPA is the use of software robots that can be programmed or trained to execute repetitive, rules-based… Read More

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10 Oct 2018

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