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Verint Improves the Quality of Quality Management

On 14 Feb 2019

Quality Management (QM) is the most widely practiced and most critical customer engagement process in the contact center. Pelorus Associates estimates that approximately 70% of all contact centers and… Read More

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14 Feb 2019

Verint Acquisition of ForeSee Gives VOC Software an Upgrade

By Susanne Pitts

On 13 Feb 2019

You may have heard Verint recently announced its acquisition of ForeSee , a leading cloud voice of the customer (VoC) vendor. The combination presents some exciting opportunities for both Verint and ForeSee… Read More

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13 Feb 2019

The Latest Trends in RPA and Automation

By Ray LeBlanc

On 12 Feb 2019

Recently my colleagues and I attended a number of RPA and AI conferences, and we presented at the Automation Innovation Conference in NYC in December. I thought I'd share some of the key, top-of-mind topics… Read More

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12 Feb 2019

Amp Up Your Self-Service Online Community with Knowledge Management

By Jon Allen

On 6 Feb 2019

Is your organization looking for a self-service hub to strengthen customer relationships? (And really, what organization isn't?) Combining the strengths of online communities and knowledge management creates… Read More

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6 Feb 2019

News Uses for Speech Analytics and Optimizing Customer Experience in Banks

By Susanne Pitts

On 5 Feb 2019

New Uses for Speech Analytics SpeechTech Roundtable Webinar; February 14 Verint's Carmit DiAndrea, vice president, portfolio market strategy, voice of the customer, will participate in a SpeechTech roundtable… Read More

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5 Feb 2019

Your Success and Reward: The Verint 2019 Engage Global Customer and Partner Awards

By Rob Lamoureux

On 31 Jan 2019

Have you or someone you know shaped customer engagement success and used Verint solutions to simplify, modernize, and / or automate your business? If so, then be sure to enter for the 2019 Engage Global… Read More

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31 Jan 2019

5 Ways to Solve IT Infrastructure Errors in The Call Center

By Kelly Koelliker

On 30 Jan 2019

First: Call centers are spending far too much time and money trying to make sure their communications infrastructure is running properly. Next: For most large companies, your call center is absolutely… Read More

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30 Jan 2019

USANA Unifies and Simplifies Customer Engagement with Verint

By Rob Lamoureux

On 29 Jan 2019

USANA Health Sciences has a mission to develop and provide science-based health products of the highest quality. In keeping with this mission, the company selected and uses Verint Call Recording and Verint… Read More

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29 Jan 2019

Call for Speakers: Engage 2019 Verint Global Customer and Partner Conference

By Rob Lamoureux

On 24 Jan 2019

Are you interested in presenting during a breakout session at Engage 2019, the Verint Global Customer and Partner Conference? This year's conference will be held in Orlando on May 20 - 23, and Verint is… Read More

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24 Jan 2019

Contact Centers to the Rescue

By Susanne Pitts

On 22 Jan 2019

As customer expectations have skyrocketed and technology has evolved at breakneck speed, guess what has only grown in importance? If you said the contact center, you're right. Verint's Kelly Koelliker… Read More

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22 Jan 2019

The Customer Revolution - Part 1: The Millennials

By Paul Stockford, Chief Analyst, Saddletree Research

On 17 Jan 2019

The contact center industry is about to undergo changes the likes of which it hasn't seen since the advent of computer-telephony integration (CTI). Every decade or so, the contact center industry seems… Read More

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17 Jan 2019

Pivotal Home Solutions Elevates Customer Centricity with Verint

By Rob Lamoureux

On 16 Jan 2019

Pivotal Home Solutions services approximately 1.2 million repair and maintenance plans in 18 states to help protect homeowners from the costs of unexpected repairs to their home's systems, lines and/or… Read More

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16 Jan 2019

Accelerating the Pace of Change: Building on a Successful 2018 and Looking Ahead to Customer Engagement in 2019

By Ryan Hollenbeck

On 15 Jan 2019

Looking back on 2018, it was another hard-charging year for the customer engagement industry! Here at Verint, we continued to innovate with our amazing customers to help them thrive and give their best… Read More

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15 Jan 2019

Contact Centres 2030: Toward Customer Engagement

By Professor James Woudhuysen

On 9 Jan 2019

Artificial Intelligence (AI) and contact centre staff will collaborate to persuade The Sceptical Customer on convenience and company ethics AFTER A LONG LIFE, CUSTOMER LOYALTY HAS HAD ITS DAY. In a previous… Read More

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9 Jan 2019

Building Your 2019 Dream Team: 3 Tips for Staffing CX

By Nancy Porte

On 8 Jan 2019

Here we are in a brand-new year. How's your customer experience (CX) team looking these days? If your organization is like most, you don't have the luxury of limitless headcount. In fact, chances are you… Read More

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8 Jan 2019

Selling Security into the Boardroom

By Matt Tengwall

On 7 Jan 2019

Technology has been the single biggest change agent in the banking market. Over the last 30 years, a continued and relentless path of technology innovation -- most notably the Internet of Things (IoT)… Read More

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7 Jan 2019

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