Verint Community

Embarking on a Community Strategy Is like University Orientation

On 17 Jul 2018

For some of you this may resonate. Think about your experience preparing your son or daughter to go off to university. Does it conjure up feelings of anxiety or nervousness? This week I took a couple… Read More

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17 Jul 2018

5 Trends That Will Affect Your Contact Center in the Next 10 Years

By Kelly Koelliker

On 16 Jul 2018

Have you thought about what your contact center will look like in ten years? Are you ready for the changes to come with your staff, your customers, technology, and more? Here are five trends that have… Read More

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16 Jul 2018

Knowledge Management Is Essential in the World of AI

By Donna Fluss - President, DMG Consulting LLC

On 11 Jul 2018

Artificial Intelligence (AI) is being applied throughout enterprises, including in contact centers, where the uses and benefits are growing with each passing day. A little-known secret is that for an AI… Read More

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11 Jul 2018

New Trends in Employee Engagement: Is Your Company Easy to Work For?

By Nancy Porte

On 10 Jul 2018

In today’s marketplace, that’s a big question. While maintaining a strong customer focus is paramount for any organization--increasingly, so is maintaining a strong employee focus. Do your employees have… Read More

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10 Jul 2018

Three Tips to be Proactive vs. Reactive in Scheduling Your Contact Center

By Mary Lou Joseph

On 6 Jul 2018

At the Society for Workforce Planning Professionals (SWPP) Annual Conference , they held two, rapid fire, 60 ideas in 60 minutes sessions for tips and techniques in workforce management. I noticed a couple… Read More

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6 Jul 2018

It’s Time for Real-Time Speech Analytics

By Lauren Dempsey

On 28 Jun 2018

Are you looking for a way to help your agents be more efficient? Search no further. Speech analytics solutions can have a tremendous impact on your contact center efficiency, quality and compliance. By… Read More

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28 Jun 2018

Is Your Contact Center Future-proofed?

By Kelly Koelliker

On 27 Jun 2018

It seems that technology is evolving at a faster pace than ever before. What was innovative just five years ago is now outdated. At the same time, customer and employee expectations have evolved just as… Read More

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27 Jun 2018

Verint Says “Simplify, Modernize, Automate”

By Dick Bucci

On 26 Jun 2018

This article was previously published in Call Center Times . After three days of attending Verint Engage 2018 (May 14-16 in Dallas, Texas), attendees may feel they have three words tattooed to their… Read More

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26 Jun 2018

Make Your Mark on the Dimension Data 2018 Global CX Benchmarking Questionnaire

By Jo-Anne Bourne

On 25 Jun 2018

Dimension Data is gathering feedback for The Global Customer Experience (CX) Benchmarking Report, acknowledged as one of the most useful, authoritative and comprehensive CX strategy and operations reports… Read More

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25 Jun 2018

Share Your Data the Way Kids Share Their Toys

By Raj Sivasubramanian - Director of Customer Experience Services

On 21 Jun 2018

Several months ago, I wrote a blog describing how my 5-year old daughter influenced my thinking in planning sessions I had with various CX leaders. Those interactions got me thinking more about the parallels… Read More

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21 Jun 2018

Sage Elevates Brand and Better Serves Customers with Verint Telligent Community

By Rob Lamoureux

On 19 Jun 2018

As a major financial software provider to leading companies around the world, Sage offers 22 solutions for customers in North America alone, primarily centered around Sage Business Cloud, an end-to-end… Read More

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19 Jun 2018

GDPR: Summoning the Bulldog Spirit

By Iain Daws

On 18 Jun 2018

May 25 has come and gone, and the world has not ended. So far there have been no companies prosecuted or fined for breaching the terms of the GDPR, and life is continuing as normal. Including continued… Read More

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18 Jun 2018

The Financial Institution of the Future

By Matt Tengwall

On 15 Jun 2018

To stay up to speed with a constantly shifting risk landscape and progressing threats, financial institutions must not only plan for today, but also look ahead to ensure the use of the most innovative… Read More

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15 Jun 2018

Omnichannel – Taking Service from Good to Great

By Kelly Koelliker

On 13 Jun 2018

A couple weeks ago I had the pleasure of hosting a webinar with Omer Minkara, Vice President and Principal Analyst from Aberdeen Group. Aberdeen Group always comes to the table with a wealth of real-world… Read More

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13 Jun 2018

Two Lenses, Same Problem: Back-Office Inefficiencies

By Mary Lou Joseph

On 12 Jun 2018

At Verint’s Engage Customer Conference, Aberdeen Group and Verint compared the results of two different surveys of two different audiences and found surprisingly similar responses. Aberdeen focused on… Read More

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12 Jun 2018

How Technology Is Bringing Greater Speed, Ease and Accuracy to Workforce Engagement and Job Performance

By Susanne Pitts

On 11 Jun 2018

Verint recently announced and demonstrated exclusive workforce engagement technology advancements powered by automation, predictive analytics, knowledge and next-best action guidance to foster greater… Read More

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11 Jun 2018

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