Verint Community

The Value of Cross-channel Voice of the Customer

On 20 Sep 2018

A few years back, it seemed forecasters everywhere were predicting the demise of the call center as self-serve digital channels accelerated up the steep curve of early customer adoption. More recently… Read More

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20 Sep 2018

Global Investment Bank Modernizes Customer Engagement with the Verint Cloud

By Susanne Pitts

On 14 Sep 2018

Verint just announced that a leading financial services company has selected Verint’s cloud customer engagement software to gain critical customer insights. This multinational investment bank selected… Read More

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14 Sep 2018

Focus on Fraud: How Financial Organizations Can Keep Up

By Courtney Mamuscia

On 11 Sep 2018

While the financial environment faces a multitude of risks that evolve and change daily, none is more prominent and alarming than the threat of fraud. As criminals continue to become more sophisticated… Read More

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11 Sep 2018

Use Voice of the Customer to Transform Your Contact Center Results: Part 2

By Omer Minkara - VP & Principal Analyst, Aberdeen

On 10 Sep 2018

Aberdeen’s survey of 445 global contact centers indicates that only 57% of contact centers have an established process to regularly capture voice of the customer (VoC) data and gauge how they fare in meeting… Read More

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10 Sep 2018

4 Ways to Align Customer Feedback and Product Innovation

By Nancy Porte

On 7 Sep 2018

Can your customers give you feedback when and how they want to—and if so, are you listening? Gone are the days where customers simply wished they could offer feedback to the companies they did business… Read More

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7 Sep 2018

Verint September Speakers: Modernize Today’s Workforce to Capture—and Actually Use—the Voice of the Customer

By Susanne Pitts

On 6 Sep 2018

Engage on the Road: Asia Pacific August 29 – September 7 Verint’s Engage on the Road travels to Melbourne, Australia on September 5 and Sydney on September 7. Engage on the Road gathers colleagues, peers… Read More

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6 Sep 2018

Driving Business Outcomes with the Voice of the Customer

By Andrew Smith

On 6 Sep 2018

We recently hosted a webinar with Forrester’s Kate Leggett discussing how Voice of the Customer can maximize the value delivered by your contact center. And it starts by integrating this customer insight… Read More

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6 Sep 2018

“An inspirational story of business success:” Verint Website Announced as Gold Stevie Winner for Best Overall Web Design

By Janine Stephan

On 29 Aug 2018

Here at Verint, our guiding principle is to develop Customers for Life by enabling them to realize the full benefits of Verint solutions and transform the way they engage with their customers. Toward that… Read More

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29 Aug 2018

Sutherland Gleans Actionable Insights from Verint Speech Analytics and Shares Across Its Teams—and Its Clients

By Rob Lamoureux

On 27 Aug 2018

A leading digital operations and transformation company, Sutherland Global Services operates across 19 countries and executes more than 43 million transactions a month. Relying on Verint as a trusted partner… Read More

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27 Aug 2018

Use Voice of the Customer to Transform Your Contact Center Results: Part 1

By Omer Minkara - VP & Principal Analyst, Aberdeen

On 23 Aug 2018

It comes as no surprise to learn that our research reveals that the number one goal contact centers try to achieve is improving customer experiences, considering almost all businesses see the contact center… Read More

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23 Aug 2018

Intelligent Virtual Agents (IVAs): A Bot or Not?

By Susanne Pitts

On 21 Aug 2018

Paul Stockford, Chief Analyst, Saddletree Research, recently sat down with Verint’s Jen Snell to discuss IVAs and how they can help solve business problems and achieve business goals through conversations… Read More

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21 Aug 2018

How Can You Truly Differentiate in Your Contact Center?

By Andrew Smith

On 16 Aug 2018

You are now competing in a hyper-competitive environment where your customers are less forgiving and have more choice than they've ever had before. Customers are becoming ever more likely to change who… Read More

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16 Aug 2018

3 Ways to Boost Call Center Efficiency with Speech Analytics

By Lauren Dempsey

On 14 Aug 2018

Speech analytics solutions have helped users tackle a number of contact center business challenges over the years, including cost containment, risk mitigation, more streamlined customer experiences, and… Read More

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14 Aug 2018

5 Surefire Steps to Alleviate Call Center Pain Points

By Larrita Browning

On 13 Aug 2018

Here’s the thing... There are no perfect call centers. Pain points in call centers exist. We get it. However, the time has come. The time to start addressing the challenges. We’ve got 5 ways that will… Read More

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13 Aug 2018

Customers Rank Verint Highest in Overall Product Satisfaction on Intelligent Virtual Agent Solutions in New Report

By Susanne Pitts

On 10 Aug 2018

Verint announced this week that it received the top customer satisfaction score in DMG Consulting LLC’s report analyzing vendors on key product satisfaction and effectiveness categories in the growing… Read More

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10 Aug 2018

9 Tips for a More Accurate Call Center Forecast

By Mary Lou Joseph

On 7 Aug 2018

This is the last in a blog series based on two, rapid fire, 60 ideas in 60 minutes sessions for tips and techniques in workforce management held at the Society for Workforce Planning Professionals (SWPP… Read More

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7 Aug 2018

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