Verint Community

Share Your Data the Way Kids Share Their Toys

By Raj Sivasubramanian - Director of Customer Experience Services

On 21 Jun 2018

Several months ago, I wrote a blog describing how my 5-year old daughter influenced my thinking in planning sessions I had with various CX leaders. Those interactions got me thinking more about the parallels… Read More

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21 Jun 2018

Sage Elevates Brand and Better Serves Customers with Verint Telligent Community

By Rob Lamoureux

On 19 Jun 2018

As a major financial software provider to leading companies around the world, Sage offers 22 solutions for customers in North America alone, primarily centered around Sage Business Cloud, an end-to-end… Read More

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19 Jun 2018

GDPR: Summoning the Bulldog Spirit

By Iain Daws

On 18 Jun 2018

May 25 has come and gone, and the world has not ended. So far there have been no companies prosecuted or fined for breaching the terms of the GDPR, and life is continuing as normal. Including continued… Read More

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18 Jun 2018

The Financial Institution of the Future

By Matt Tengwall

On 15 Jun 2018

To stay up to speed with a constantly shifting risk landscape and progressing threats, financial institutions must not only plan for today, but also look ahead to ensure the use of the most innovative… Read More

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15 Jun 2018

Omnichannel – Taking Service from Good to Great

By Kelly Koelliker

On 13 Jun 2018

A couple weeks ago I had the pleasure of hosting a webinar with Omer Minkara, Vice President and Principal Analyst from Aberdeen Group. Aberdeen Group always comes to the table with a wealth of real-world… Read More

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13 Jun 2018

Two Lenses, Same Problem: Back-Office Inefficiencies

By Mary Lou Joseph

On 12 Jun 2018

At Verint’s Engage Customer Conference, Aberdeen Group and Verint compared the results of two different surveys of two different audiences and found surprisingly similar responses. Aberdeen focused on… Read More

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12 Jun 2018

How Technology Is Bringing Greater Speed, Ease and Accuracy to Workforce Engagement and Job Performance

By Susanne Pitts

On 11 Jun 2018

Verint recently announced and demonstrated exclusive workforce engagement technology advancements powered by automation, predictive analytics, knowledge and next-best action guidance to foster greater… Read More

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11 Jun 2018

Visit Verint and Five9 at Customer Contact Week—And Register to Win a $100 Amazon Gift Card or an Amazon Echo Spot

By Jo-Anne Bourne

On 6 Jun 2018

Are you heading to Vegas later this month for Customer Contact Week ? Verint and Five9 will be there—and we hope to see you there. Learn more about the Five9 and Verint partnership that offers customer… Read More

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6 Jun 2018

Verint to Address Automation and Workforce Engagement as Catalysts in Transforming Customer Service

By Susanne Pitts

On 5 Jun 2018

Today Verint announces a line-up of conferences and digital events taking place throughout the month that focus on how automation is transforming customer and workforce engagement, the rising influence… Read More

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5 Jun 2018

Three Ways to Ensure Your CX Initiatives Drive Desired Business Outcomes

By Raj Sivasubramanian - Director of Customer Experience Services

On 1 Jun 2018

CX initiatives are great to have and are needed in today’s highly competitive marketplace. Many successful companies devote significant time and energy to them. However, how do you know if they are driving… Read More

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1 Jun 2018

Combining Security and Service for Elevated Customer Satisfaction

By Courtney Mamuscia

On 30 May 2018

For a financial institution's customer satisfaction strategy to be successful, it must focus on more than just one element, addressing a combination of components that includes all aspects of the customer… Read More

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30 May 2018

Intelligent Self-Service: Three Ways to Grow Consumer Comfort with Automated, Robotics-Driven Interactions

By Nancy Porte

On 29 May 2018

Do you see your company the way your customers do? You want seamless experiences with the companies you do business with—and so do your customers. More than ever, offering choices that are both human-… Read More

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29 May 2018

Intelligent Self-Service Answers the Call

By Paul Stockford

On 24 May 2018

“Hey, Siri. Tell me a joke.” Remember those early iPhone commercials with celebrities conversing with Siri as if she were human? How little did I, and most others I suspect, know how that entertaining… Read More

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24 May 2018

Two Days Until GDPR. Are You Ready?

By Iain Daws

On 23 May 2018

With mere hours to go before the General Data Protection Regulation (GDPR) comes into effect, it seems appropriate to take a few minutes to reflect on the approaches and issues we have seen amongst those… Read More

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23 May 2018

The Expanding and Evolving Role of Workforce Planners

By Mary Lou Joseph

On 22 May 2018

Workforce management is getting more complex. Learn the Top 10 differences in Workforce Management across interaction channels and business functions. Read More

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22 May 2018

DPA for the DMV

By Dick Bucci

On 21 May 2018

My visit to the doctor’s office started out quite normally. I dutifully handed over my insurance cards and driver’s license to the receptionist. She smiled and pleasantly asked if I knew that my driver… Read More

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21 May 2018

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