Verint Community

Don’t Miss Your Chance! Join the Upcoming Verint Customer and Partner Conference

On 17 Apr 2019

A lot is brewing in Orlando -- will you be there? In addition to previously announced Costco Wholesale, Telus International, Uber and Verizon, we've recently added Fifth Third Bank, Tractor Supply Company… Read More

0

17 Apr 2019

Did Digital Government Come Through During the Shutdown?

By Susanne Pitts

On 15 Apr 2019

Doing more with less -- sound familiar? Less money and fewer employees have led forward-thinking public-sector organizations to provide digital access to services to not only meet citizens' digital engagement… Read More

0

15 Apr 2019

For Real CX Success, Don’t Just Fix Potholes. Create Peak Moments

By Nancy Porte

On 10 Apr 2019

Inspiration can come from nearly anywhere. We can find it in a beautiful sunset, a favorite song, or an encouraging word from someone. Where do CX practitioners go to get inspired? Something that inspired… Read More

0

10 Apr 2019

“On the Road” to Engage 19: Jack Kerouac House

By Avanti Joglekar

On 9 Apr 2019

Drive past 1418 Clouser Avenue, Orlando, Florida, and you'll be on the road where American Author and Beat Generation founder Jack Kerouac lived and wrote. Jack Kerouac, known as a Great American Author… Read More

1

9 Apr 2019

Are You a Trusted Partner? More Findings from the Verint-Vantedge Customer Engagement Market Assessment

By Ryan Hollenbeck

On 8 Apr 2019

Would your customers call your organization a partner or a vendor? (Hint: This is not a trick question!) The partner vs. vendor discussion is not new -- however, recent market research from Vantedge offers… Read More

1

8 Apr 2019

Dramatically Improve Efficiency and Help Stop Fraud with Verint Video Investigator

By Courtney Mamuscia

On 4 Apr 2019

When an incident occurs, security and fraud investigators go to work. They must be able to rely on innovative security tools that allow them to swiftly locate and analyze the information needed to determine… Read More

0

4 Apr 2019

Alight Solutions' Use of Verint’s Intelligent Virtual Assistant (IVA) Technology Wins 2018 Opus Research Award

By Susanne Pitts

On 2 Apr 2019

Did you hear? Alight's IVA "Lisa" has been recognized for delivering business value, superior customer experience and innovative use of advanced automation technology to assist and advise customers. Alight… Read More

0

2 Apr 2019

Verint Speakers: How Artificial Intelligence and Automation Are Elevating Customer Experience and Driving Efficiency

By Susanne Pitts

On 29 Mar 2019

CBA Live 2019 Fort Washington, Maryland (Washington, DC); April 1 Verint's Jim DeLapa, general manager, Kiran Analytics (A Verint Company), Judie Verb, U.S. Bank, senior vice president, region manager… Read More

0

29 Mar 2019

Leading Brands to Present at Upcoming Verint Customer Conference

By Laurie Wickham

On 28 Mar 2019

Aetna, AIG, Costco Wholesale, Telus International, Uber, Verizon, and Wells Fargo are among a group of household-name customers presenting at the Verint Engage global customer and partner conference in… Read More

0

28 Mar 2019

Vivat Elevates CX and NPS while Optimizing Costs with Verint Knowledge Management

By Rob Lamoureux

On 25 Mar 2019

A large insurance company in the Netherlands, Vivat brings together five insurance brands and one asset management brand. The company's goal is to become the most digital insurer in the Netherlands --… Read More

0

25 Mar 2019

CX Wins Are Digital Transformation Wins: 6 Ways Businesses Achieve Both with ForeSee

By Susanne Pitts

On 21 Mar 2019

Chances are your business is pursuing digital transformation goals right now -- and you probably have been for a while. In fact, ForeSee analysis has found that 85% of companies are investing in such goals… Read More

0

21 Mar 2019

Empowering Marketers and Innovating with New Technology

By Susanne Pitts

On 19 Mar 2019

Verint's Dan Brown, vice president, marketing operations, recently spoke to FastCMO about the profound changes he has seen in the drivers of successful marketing over the years. He discusses how technology… Read More

0

19 Mar 2019

Peanut Butter. Chocolate. And the Cloud.

By Jo-Anne Bourne

On 15 Mar 2019

It's hard to find a combination better than peanut butter and chocolate, but here's one we think does the trick: Verint and Amazon. Why? Because the market for goods and services is a veritable candy store… Read More

0

15 Mar 2019

Head to Sunny Orlando May 20-23 for the Engage Global Customer and Partner Conference

By Rob Lamoureux

On 14 Mar 2019

As today's organizations try to win new customers -- and grow the ones they already have -- strengthening customer relationships and building trust have never been more important. We have an event custom… Read More

0

14 Mar 2019

The Customer Revolution - Part 2: Generation Z

By Paul Stockford, Chief Analyst, Saddletree Research

On 12 Mar 2019

In my last blog, I wrote about the revolutionary changes facing the global contact center industry as a result of the expectations and requirements of the new generations of customers. My previous entry… Read More

1

12 Mar 2019

4 Ways Customer Analytics Will Transform Your Business in 2019

By Kelly Koelliker

On 6 Mar 2019

Companies in the modern marketplace survive and thrive by wow-ing their customers. But how do you do this? One key step is to listen to what customers are saying. If you can analyze what customers are… Read More

0

6 Mar 2019

Explore our latest insights

Subscribe