1 minute read
By Shannon Latta
Posted in Customer Engagement
The new Verint Experience Index offers retail data that helps brands identify changing CX needs and boost engagement.
This new retail report ranks 25 top retailers in the U.S., provides illuminating data on rapidly changing customer needs, and offers best practices brands can implement today.
This year’s findings are especially timely for the industry, as brands are coming out of the holiday season strategizing to improve on customer experience in 2021. For instance, we found that:
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