5 Trends That Will Affect Your Contact Center in the Next 10 Years
By Kelly Koelliker
Posted in Customer Engagement
Have you thought about what your contact center will look like in ten years? Are you ready for the changes to come with your staff, your customers, technology, and more? Here are five trends that have already begun to shape the way we serve our customers and will make a major impact on how service evolves over time.
To keep pace with these changes, your contact center should be equipped with the latest technology and best practices to meet the needs of your customers and your employees. In our upcoming webinar, I’ll discuss 3 Steps to Future-Proof Your Contact Center. Join me for a lively discussion about these trends and how top companies can stay on top of the competition now and in the future. I’ll be joined by Matt Meehling, Director of Verint’s Global Demo Team, who will show live examples of our latest innovative solutions to meet these challenges head on.
Here are the details of the webinar:
WEBINAR: 3 Steps to Future-Proof Your Contact Center
Thursday, July 26, 2018 | 2:00 PM, ET
I look forward to chatting with you in a couple weeks!
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