Add Mindfulness to Your Contact Center WFO and IVR Strategies
By Susanne Pitts
Posted in Customer Engagement
You may know from personal experience that low-performing, partially effective contact center technologies and overwhelmed customer service employees are not a winning combination.
Being mindful with your contact center IVR and WFO strategies can help you get better at the things you care about for your business.
By simply paying a little more attention to your solutions, you may well find new ways to improve your day-to-day productivity—and the state of mind of many people in your contact center.
Learn more by reading the blog from Contact Solutions’ Andrea Katsivelis that highlights why the three P’s of business—people, process and product—are so critical.
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