Alight Modernizes Self-Service with AI from Verint
By Rob Lamoureux
Posted in Customer Engagement
Health benefits affect people's lives 24 / 7, so their proper administration and a good customer experience are both critical. A leading provider of benefits administration and cloud-based HR and financial solutions, Alight Solutions leverages Verint Virtual Assistant, which uses conversational AI and machine learning, to create a modern engagement experience.
In fact, with Verint Virtual Assistant as the backbone of its digital self-service web solution, Alight serves upwards of 20 million people worldwide and delivers capabilities and insights that enable the company to continually enhance the service it delivers to its customers.
Watch the customer story video.
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