1 minute read
By Rob Lamoureux
Posted in Customer Engagement
Health benefits affect people's lives 24 / 7, so their proper administration and a good customer experience are both critical. A leading provider of benefits administration and cloud-based HR and financial solutions, Alight Solutions leverages Verint Virtual Assistant, which uses conversational AI and machine learning, to create a modern engagement experience.
In fact, with Verint Virtual Assistant as the backbone of its digital self-service web solution, Alight serves upwards of 20 million people worldwide and delivers capabilities and insights that enable the company to continually enhance the service it delivers to its customers.
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