1 minute read
By Susanne Pitts
Posted in Customer Engagement
Did you hear?
Alight's IVA "Lisa" has been recognized for delivering business value, superior customer experience and innovative use of advanced automation technology to assist and advise customers.
Alight Solutions received the 2018 Opus Research Conversational Commerce Award by leveraging Verint's Intelligent Virtual Assistant to transform its web self-service experience with automation. A leader in technology-enabled health, wealth and human capital management solutions, Alight leverages Verint's IVA solution as the anchor technology for its new web self-service system. The IVA has a unique health, benefits and HR natural language model that understands the questions and needs of millions of users, in their own words.
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