Amp Up Your Self-Service Online Community with Knowledge Management
By Jon Allen
Posted in Customer Engagement
Is your organization looking for a self-service hub to strengthen customer relationships?
(And really, what organization isn't?)
Combining the strengths of online communities and knowledge management creates a powerful way for customers to not only connect with companies and each other, but also find answers to questions and solve issues without requiring the help of a customer service rep.
It's a valuable lesson many have learned as they reap the rewards of online communities. Listen to your customers, and they will help you build a knowledge base that can make your self-service program more robust than ever.
Read more in my recent article for Smart Customer Service, and learn how this is an investment that keeps on giving.
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