1 minute read
By Rob Lamoureux
Posted in Customer Engagement
One of the nation's leading health benefits companies, Anthem has partnered with Verint for more than 20 years. Leveraging Verint Workforce Engagement solutions for a rich source of customer data and actionable insights, the company is building a deeper connection with members, making processes more efficient, improving first call resolution, optimizing self-service -- and constantly learning from the data they are getting fed.
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