Are Your Omnichannel Experiences Driving the Results You Want?
By Susanne Pitts
Posted in Customer Engagement
Well, are they?
We all probably understand that in today’s highly competitive and personalized marketplace, customers want to engage with you on their terms—whenever and however they want.
However, one omnichannel size does not fit all.
What works for one company may not work so well for another one—everyone has a different set of customers. So finding what works for your organization is critical for success today—and success well into the future.
Check out this blog from Verint’s Andrew Smith that offers insight into the mind of today’s customer and explains why good old human interaction, in many cases, really can enrich customer experiences.
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