1 minute read
By Nancy Porte
Posted in Customer Engagement
Here we are in a brand-new year. How's your customer experience (CX) team looking these days?
If your organization is like most, you don't have the luxury of limitless headcount. In fact, chances are you have to be selective and creative when building your teams. That can actually be helpful.
In my latest blog for Customer Think, I share three tips on staffing young or maturing CX organizations so that you can deliver the customer experience your organization needs. Let's see what 2019 has in store.
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