2 minute read
By Avanti Joglekar
Posted in Customer Engagement
Today's global financial services firms who are looking to improve customer engagement and drive operational efficiency need visibility into performance, access to insights, increased productivity, and compliance. Organizations need trusted partners and proven solutions that are easy to own, easy to operate and easy to expand to keep up with rapid changes in the customer engagement landscape. Many are also looking to achieve these benefits with the cloud to drive digital transformation, improve security, scalability, and openness.
One large leading investment bank selected Verint and Amazon Connect to achieve these goals.
Why the Global Financial Services Firm Chose Verint
Verint's workforce engagement solutions can enable the organization to simplify its customer engagement and omnichannel strategies. Verint became the clear choice for the company's workforce engagement offerings, including speech analytics, desktop and process analytics, encryption, performance management, quality management and workforce management.
Providing an open, scalable solution that meets operational needs, and offers key insights to improve customer and employee satisfaction, is critical for organizations wanting to expand on a global scale. Verint is committed to providing a broad portfolio of customer engagement offerings in the cloud, so organizations of any size can benefit from solutions that simplify, modernize and automate customer engagement.
As the question of how to deploy technology is becoming more important to organizations seeking to modernize their customer engagement environments, Verint offers solutions in whatever deployment model works best for the customer.
The investment bank saw Verint and Amazon as providers of a scalable, global customer engagement solution. The solutions met operational needs and provided key insights to improve customer and employee satisfaction.
Why the Global Financial Services Firm Chose Amazon Connect
Amazon Connect is a cloud-based contact center solution offering which is easy to set up and manage, allows you to optimize contact routing and provides reliable customer engagement at any scale.
As businesses continue to grow and evolve, the investment bank needed to make a real move into the public cloud. The flexibility, scaling, and innovation curve offered by Amazon made their services preferred.
Increasingly, the solutions selected by global financial firms must support collaboration, automation, open interfaces, simple integrations, and cloud and other deployment models -- all key success factors for driving modern customer engagement with greater simplicity.
Verint and Amazon are a sweet combination, starting with functionality that can be deployed in the cloud, anywhere in the world. You can also benefit from visibility and real-time guidance for enhancing customer service processes and improving workforce performance, shared intelligence for making better decisions, and a powerful portfolio with best-of-breed functionality.
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