Communities: The Best Kept Self-Service Secret in Customer Experience

We all know that 2020 has been anything but straightforward and predictable. Helping your organization’s customers find what they need when they need it in these challenging times has likely been top-of-mind.

Communities have saved the day for many organizations this year. They have helped organizations navigate and thrive in the current environment by giving customers, employees and partners a single online resource to find timely advice and answers to product- and company-related questions. At the same time, they help stakeholders stay informed of critical updates and remain connected to each other.

Do those benefits sound good to you? If so, read my latest blog for Customer Think for ideas, tips and best practices.