1 minute read
By Gyorgy Gyarmati
Posted in Customer Engagement
When was the last time you evaluated your compliance recording strategy?
If you belong to a financial services business obliged to implement call recording and communication capture technology for compliance purposes, it's time to respond to a new reality driven by the latest regulations.
This involves more channels than ever before and a broadened scope of interactions: from voice streams, text, video, screen activities to content-sharing. These communications not only involve traditional platforms but new entrants in the market such as proliferating digital collaboration and messaging tools.
At the same time, increasing regulatory demands drive organizations to augment communication capture with AI, automation, machine learning and other emerging technologies to create a data-driven enterprise and sustain compliance adherence across all forms of interaction -- from the trading desk to the back office.
In the following article, we would like to give you solid and actionable advice on how you can leverage call recording to manage the increased complexity and volatility of today's regulatory space.
Here's what we'll dive into in this article:
Now let's look at how you can go about getting compliance recording right.
Read the full version.
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