Customers Rank Verint Highest in Overall Product Satisfaction on Intelligent Virtual Agent Solutions in New Report
By Susanne Pitts
Posted in Customer Engagement
Verint announced this week that it received the top customer satisfaction score in DMG Consulting LLC’s report analyzing vendors on key product satisfaction and effectiveness categories in the growing market for Intelligent Self-Service solutions.
The 2018/2019 Intelligent Virtual Agent Product and Market Report provides an analysis of the Intelligent Virtual Agent market and five vendors who offer a broad range of solutions that address service, contact centers and other enterprise uses. Comprehensive customer satisfaction surveys rank the vendors across a range of categories, including product components and effectiveness.
Verint achieved the top score in product satisfaction and took the top spot in nine of the 15 categories, including customer self-service capabilities.
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