1 minute read
By Susanne Pitts
Posted in Customer Engagement
We all know that managing customer interactions is increasingly challenging with employees working remotely, increases in volume and channels, and rapid changes in customer behaviors and expectations.
Senior executives are facing all of these today—while still trying to keep customer experience and engagement top of mind. In fact, almost any senior executive in any organization is thinking about and asking, "Are we meeting customer expectations? Can we increase customer loyalty? Can we reduce churn?"
Verint’s Daniel Ziv recently spoke about these challenges and much more—watch the five-minute clip. Have a little more time and ready for even more insights? Then check out Ziv’s full webinar from last month called “AI-Driven Interaction Insights Powering the Future of Real-Time Work.”
You’ll be glad you did!
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