1 minute read
By Susanne Pitts
Posted in Customer Engagement
Doing more with less -- sound familiar?
Less money and fewer employees have led forward-thinking public-sector organizations to provide digital access to services to not only meet citizens' digital engagement expectations -- but also reduce the cost of service delivery.
This has become increasingly needed as exceptional budgetary pressures have forced governments worldwide to rethink how they manage citizen services. A digital-first strategy can bring a fresh approach to citizen services -- read more in David Moody's recent article for Government Computer News.
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