Did Digital Government Come Through During the Shutdown?
By Susanne Pitts
Posted in Customer Engagement
Doing more with less -- sound familiar?
Less money and fewer employees have led forward-thinking public-sector organizations to provide digital access to services to not only meet citizens' digital engagement expectations -- but also reduce the cost of service delivery.
This has become increasingly needed as exceptional budgetary pressures have forced governments worldwide to rethink how they manage citizen services. A digital-first strategy can bring a fresh approach to citizen services -- read more in David Moody's recent article for Government Computer News.
Want to stay up to date with all the latest insights?
Subscribe to our weekly or monthly digests of all the latest insights and articles from from Verint