5 minute read
By Andrea Katsivelis
Posted in Customer Engagement
It's no joke that executives have business challenges to solve, are addressing artificial intelligence (AI) in their 12-month plans, and expect their technology partners to help them effectively address these issues. Light bulbs need not go on, they are already shining brightly at this statement.
So what are execs and their tech vendors to do? When a group of executive leaders joined Verint Engage On the Road in October to discuss these important topics, there was consensus on one key fact: execs have many priorities on their plates, and are looking for technology vendors to be business partners to help them solve business challenges, AI and more . . . and leverage enterprise intelligence to get there together. Verint agrees!
Verint's one-day event brought together executives from across industries and functions to discuss top-of-mind concerns and share insights and lessons learned. They spoke about first-hand experiences, as well as what initiatives they have on their plates. From their own words, they wouldn't have known what to do differently in the future if they didn't experience it first by trying and making mistakes--and can now help others avoid them.
Attendees collaborated, and Verint listened.
Make sure your consultative technology partner is focused on the right AI end-game. Verint customers tell us they want data, but we know that enterprises really want the information from data to become intelligence to make decisions.
Set expectations from the professionals who serve you. Ask the professionals/experts to work with people who own the business and P&L. Get involved and help them understand the complexity of your universe, its intelligence. Then don't try to figure out how to solve it yourself, but let the vendor professionals help you--they've learned the best practices over many years and should deliver them consistently.
Did you like this story?
Subscribe for more Customer Engagement insights