1 minute read
By Susanne Pitts
Posted in Customer Engagement
Your customers want to talk. Are you giving them every opportunity?
We are in a unique time to listen to customer voices. They want to tell you how to make them happy and improve experiences—significantly, they want to tell you how to keep their business.
This current surge in feedback is more than increased site visits—it’s also increased scrutiny and higher expectations. Verint’s Ben Smith, General Manager, Experience Management, explores how to meet those expectations in his latest blog.
Ben will join Forrester Senior Analyst Faith Adams tomorrow—Faith is hosting the “CX Transformation Takes a (Cross-Functional) Village” webinar on Thursday, April 30 at 2 p.m. ET. She’ll share why experience management must span across the enterprise and how those leading the charge for CX transformation can start to make it happen with best practices for the new realities of COVID-19 and the long run.
Join us tomorrow!
Great webinar! Thanks for the sharing valuable information and insight.
Thanks Gail. Appreciate the feedback and happy that you found the webinar to be informative and insightful!
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