Firstsource Leverages Analytics to Set New Benchmarks
By Susanne Pitts
Posted in Customer Engagement
In a recent ETCIO.com article, Firstsource’s Aparajita Gupta, senior vice president, digital support and analytics, describes how using Verint Speech and Text Analytics helped the India-based business process outsourcer analyze huge volumes of data and—importantly for its customers—find root causes to a variety of challenges.
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