1 minute read
By Susanne Pitts
Posted in Customer Engagement
In a recent ETCIO.com article, Firstsource’s Aparajita Gupta, senior vice president, digital support and analytics, describes how using Verint Speech and Text Analytics helped the India-based business process outsourcer analyze huge volumes of data and—importantly for its customers—find root causes to a variety of challenges.
Literary substance examination uncovered that reimbursements were routinely taking upwards of week to process versus a clarified objective of 7 days which prompted 30 percent of customers getting back to back again for status. I want to pay some one to do my essay cheap UK
Did you like this story?
Subscribe for more Customer Engagement insights