1 minute read
By Susanne Pitts
Posted in Customer Engagement
In a recent ETCIO.com article, Firstsource’s Aparajita Gupta, senior vice president, digital support and analytics, describes how using Verint Speech and Text Analytics helped the India-based business process outsourcer analyze huge volumes of data and—importantly for its customers—find root causes to a variety of challenges.
The analytics solution gives a holistic multichannel view allover digital compact channels. assignment writing service The analytics solution gathers and analyzes customer reviews, and works recorded calls through communication analytics, as well as implement text analytics to email, chat, network forms and social media platforms.
Did you like this story?
Subscribe for more Customer Engagement insights