Five Tips to Make Your WFM Team More Effective
By Mary Lou Joseph
Posted in Customer Engagement
This is the second in a blog series based on two, rapid fire, 60 ideas in 60 minutes sessions for tips and techniques in workforce management held at the Society for Workforce Planning Professionals (SWPP) Annual Conference. I culled five tips for improving the effectiveness of your WFM team from the over 120 tips offered.
The last one may seem odd, but it’s actually very important. The belief that you are working toward something bigger and better is a great way to keep team members engaged and enthusiastic about what they are doing. But this is true only if you are measuring and sharing progress toward that goal; otherwise, it will lose its impact and can even demoralize team members.
I hope you enjoyed these tips. Keep an eye out for my last blog in this series, Tips for a More Accurate Forecast.
Excellent conference, great session! Good note taking and expanded insight!
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