1 minute read
By Rob Lamoureux
Posted in Customer Engagement
Guardian Life is an almost 160-year-old mutual life insurer dedicated to balancing the needs of its customers with the needs of its employees. Guardian Life modernized its back-office operations with Verint Workforce Engagement solutions deployed in the Verint cloud.
The organization gained insight into how customers were feeling, how work was processed, and how employees were performing -- enabling Guardian Life to improve capacity by 10 to 15 percent and reduce overtime by 30 percent. The company credits Verint solutions with providing employees the tools and insights needed to be successful in serving customers.
Watch the customer video. You might also enjoy Back-Office Operations: How Can You Balance Cost and Service?
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