Highlights from This Week’s Engage 2017 Verint Global Customer Conference in Orlando, Florida
By Laurie Wickham
Posted in Customer Engagement
Activities continued this week in Orlando as part of the Verint Engage 2017 Global Customer Conference at the Loews Royal Pacific Resort. Click here for a look back at how the event opened.
Day three began with keynote speaker Mary Wardley, program VP of loyalty and customer care at IDC, who discussed how customer experience is evolving, and how organizations need to evolve their thinking to modernize and thrive. Following Mary was an executive panel that included four Verint customers who discussed how they have used Verint solutions to excel in today’s complex world.
Those talks were followed by breakout sessions, along with special networking and user group gatherings. Throughout the conference, the Customer Experience Zone provided an open environment for customers to share ideas and offer feedback about doing business with Verint. The Product Innovation Zone gave attendees a chance to see improvements we’ve made and offer feedback on new prototypes and designs. The Solutions Lounge provided opportunities to relax, learn and network.
This morning, the conference concluded with the popular “Coffee Talks,” where attendees exchanged best practices and successes across such topics as back-office operations, branch workforce optimization, compliance recording, desktop analytics/automation/robotics, employee and customer engagement, quality and performance, state and local government, voice of the customer and workforce management.
As the Orlando Engage conference concludes, we’d like to extend a warm thank you to our customers, partners, sponsors and supporters that attended and made this year’s event so memorable. To catch up on trending themes and photos from this week’s Engage 2017 Global Customer Conference, check us out on Facebook and on Twitter @Verint, hashtag #Verint17.
Be sure to stay tuned for details about our Engage conferences in the second half of this year.
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