1 minute read
By Rob Lamoureux
Posted in Customer Engagement
A recognized leader in premium cruising for 145 years, Holland America Line considers its higher purpose to help make the world a better place through opening minds, building connections and inspiring a shared humanity.
The company uses Verint Workforce Engagement solutions -- including call recording, quality management, workforce management, and speech analytics -- to simplify and improve everything from its website to its processes to how it coaches agents. As a result, Holland America Line has achieved significant savings while improving how it interacts with its customers.
Watch the customer profile to learn more.
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