1 minute read
By Susanne Pitts
Posted in Customer Engagement
This week we celebrate Thanksgiving in the United States -- and the time of year that challenges even the best contact centers. However, scheduling workers does not have to be as painful as super early Black Friday mornings. By using AI and speech analytics -- and capitalizing on the preferences of the modern worker -- contact center managers can find benefits that go beyond the holidays.
In a new article for Contact Center Pipeline, Verint's Kelly Koelliker explores three ways (including robots!) that today's contact center managers can meet increasing and complex staffing demands while still serving customers well.
'Tis the season!
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