1 minute read
By Susanne Pitts
Posted in Customer Engagement
Many of you are focused on the contact center’s CX goals, such as agent performance and issue resolution. Plenty to think about all the time. However, you also want to avoid being a dreaded “silo,” right?
No one in today’s highly competitive world can act successfully in isolation—at least, not for long. Your success is tied to how well digital and branches or stores deliver customer experiences.
Check out the new ebook, CX Value Chain: Contact Center Edition, which lays out an organization-wide framework for listening to, analyzing, and acting on customer insights—and provides deeper recommendations on how contact centers can play a bigger role in improving experiences across the organization.
Read more from Verint ForeSee. Check out the other blogs while you’re there!
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