1 minute read
By Susanne Pitts
Posted in Customer Engagement
Verint recently announced and demonstrated exclusive workforce engagement technology advancements powered by automation, predictive analytics, knowledge and next-best action guidance to foster greater speed, ease and accuracy in how employees perform their jobs. Predictive guidance draws on the power of analytics and knowledge to simplify, modernize and automate engagement. And in today’s complex world with a multitude of interactions across diverse channels, the result is smarter, seamless service delivery. Read more.
These additions mark exciting enhancements in the world of workforce engagement tools for empowering today’s employees to truly excel in their roles. They continue to power Verint clients, helping them achieve their most critical customer engagement and business objectives—just as they continue to be hot tools tracked, analyzed and covered by the market as a whole. Today, for example, Verint is the only vendor to have been recognized by Gartner in both its 2018 Magic Quadrants for the CRM Customer Engagement Center and Workforce Engagement Management. Click to hear more.
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