Innovative Prescription Benefit Management Leader Find Its Remedy with Verint
By Rob Lamoureux
Posted in Customer Engagement
An innovative prescription benefit management leader was filling almost two billion prescriptions annually but lacked the tools and data to provide visibility into performance and enable more accurate data.
The company brought in Verint Enterprise Workforce Management, Verint Desktop and Process Analytics, and Verint Advanced Scorecards and gained a new understanding of workflow and improved visibility into performance.
As a result, the company saved approximately $200,000 a month by reducing downtime and balancing workloads of over 5,000 employees.
Read more about how this company found success through Verint.
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