Intelligent Self-Service: Three Ways to Grow Consumer Comfort with Automated, Robotics-Driven Interactions
By Nancy Porte
Posted in Customer Engagement
Do you see your company the way your customers do?
You want seamless experiences with the companies you do business with—and so do your customers. More than ever, offering choices that are both human- and technology-based can offer your customers better service and free up your customer service employees to do more interesting, engaging work.
In my new article for Customer Think, I discuss three guidelines for implementing self-service projects carefully, with consistent involvement by the CX team to help ensure they achieve as many gains in customer satisfaction as they do in operating efficiency.
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