1 minute read
By Jo-Anne Bourne
Posted in Customer Engagement
As today's complex world and demanding customers continue to take center stage -- the demands on organizations only grow. What worked well last year may simply not cut it today. Cloud computing continues to establish itself as the foundation of today's enterprise application platforms.
New technologies and sourcing options, such as the cloud, have created significant opportunities for contact center leaders. According to Aberdeen, 70% of cloud contact center users cite security and compliance as a reason to invest in cloud technology, demonstrating that companies have largely overcome their concerns in this area.
Protecting your organization's data is a top priority -- for you, and for Verint and Amazon Web Services (AWS). Many of the largest contact centers in the world trust Verint to handle some of the most sensitive communications -- and Verint relies on AWS to host its SaaS Workforce Engagement suite.1
Reliability and scalability of cloud solutions have also led more and more contact centers to turn to the cloud.
Amazon Connect and Verint make it easier for you to migrate your on-premise solution to the cloud. Selecting Verint and Amazon Connect can help by supporting current investments while enabling your business to modernize and move many aspects of your contact center infrastructure to the cloud.
Click here to learn about how Verint and Amazon Connect helped a leading investment bank to improve the customer experience through new insights and increased productivity, advanced forecasting and scheduling, as well as enhanced compliance -- all while reducing costs and meeting service levels more effectively.
Unlock the potential of your contact center with Verint's "start anywhere" approach -- this enables you to integrate your existing solutions or make incremental improvements as your portfolio of customer engagement capabilities expands. Our solutions have been architected with an API-first approach, including pre-built, tested integrations with Amazon Connect.
Ready to learn more? Join Verint on July 11 at the AWS New York Summit. We'll be in booth #641 showing a live demo. Come talk to us about how Verint and Amazon Connect can help you deliver world-class customer experiences.
1 Cloud market share Q4 2018 and full year 2018, February 4, 2019
Did you like this story?
Subscribe for more Customer Engagement insights