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It’s OK to Get Personal with Your Customers

By Susanne Pitts

On 6 Sep 2016

1 minute read

It’s OK to Get Personal with Your Customers

By Susanne Pitts


Posted in Customer Engagement

  • personalization
  • Cloud
  • self-service
  • Call Centers
  • customer engagement optimization
  • Customer Experience
  • interactive voice response
  • Customer Service
  • Contact Centers
  • Customer Satisfaction
  • Contact Solutions
  • 0

iStock_40108744_LARGE_resized.pngPersonalization has become a cornerstone for building brand loyalty today.  Customers are demanding a much more individualized approach to customer service than ever before—and they want it fast.

*** Bucci of Pelorus Associates explores how Verint’s acquisition of Contact Solutions advances the Verint portfolio with the addition of cloud-based solutions that enhance voice and mobile self-service through automation and personalization—driven by analytics.

Read his blog.

 

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