1 minute read
By Jo-Anne Bourne
Posted in Customer Engagement
Nearly everyone is interested in contact center transformation these days—are you ready to learn from the best? Check out this week’s webinar opportunity from Verint partner AWS.
How to Accelerate Contact Center Transformation on AWS
September 30; AWS and G2
In this 2 p.m. ET session, Verint partner @AWS and software review organization G2 will share industry trends, best practices, case studies, and solutions to help you modernize your contact center strategy.
Improving customer satisfaction and increasing operational efficiency are no small tasks in a typical year. We all know 2020 is anything but typical. Today’s companies are facing unprecedented global challenges and shifts—while nonetheless still looking to improve customer satisfaction and increase operational efficiency.
To be successful in accomplishing these goals, businesses need a few things quickly—stronger visibility into agent performance, access to more comprehensive insights, better productivity, and more across-the-board compliance by their agents.
Join this webinar to learn trends, best practices you can use, real-world case studies, and approaches to help you modernize your contact center strategy. Attendees will learn how to:
GREAT Blog Jo!
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