Leading Personal Lines Insurer Prioritizes Customer Engagement
By Rob Lamoureux
Posted in Customer Engagement
This personal property and casualty insurance provider needed the tools to address complexities that the company’s traditional methods for understanding the voice of the customer failed to address.
Their previous platform was not delivering effective data that company representatives needed, so they chose Verint Workforce Optimization and Customer Analytics solutions—including Verint Call Recording, Verint Quality Management, Verint Workforce Management, Verint Desktop and Process Analytics, Verint Speech Analytics, and Verint Enterprise Feedback Management.
With these solutions, they have been able to reduce live calls to agents, improve customer service rankings, and save over a million dollars.
Read more about how this company used Verint to its advantage.
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