Liverpool Victoria Invests in Customer Experience with Verint
By Rob Lamoureux
Posted in Customer Engagement
A UK-based financial services company, Liverpool Victoria (LV=), has more than 5,000 employees across the UK and needed a single, consistent and flexible workforce optimization platform to strengthen its customer service. The company also wanted to gain flexibility to help shape its future and increase corporate agility.
So, LV= chose Verint Workforce Optimization to bring the organization together on one platform, enabling it to reach a customer satisfaction score of 86%, one of the highest customer retention rates in the market, continued company growth, and a strong customer and employee experience across a variety of channels.
LV= is now better equipped to meet customer demands—and agents’ lifestyle preferences—while more effectively managing costs. Check out this video testimonial and learn more about how LV= now has the right people in place at the right time.
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