Ryan Hollenbeck, SVP, Global Marketing and Kristyn Emenecker, SVP, Product Strategy Group
1 minute read
By Ryan Hollenbeck, SVP, Global Marketing and Kristyn Emenecker, SVP, Product Strategy Group
Posted in Customer Engagement
With More Than 10 Years of Customer Engagement-as-a-Service, Leading Brands Rely on Verint Solutions Across Greater Than Three Billion Interactions
More than ever before, here at Verint we're seeing greater market traction and customer success with customer engagement solutions in the cloud. Our customers across regions and vertical industries have chosen to migrate to the cloud for its flexibility, security and cost-effectiveness--and to capitalize on Verint's subject matter expertise and market leadership.
It's important for organizations to be able to access the same features, functionality and breadth of suite from the cloud as they have from their on-premises solutions.
Essentially, a move to the cloud should not require settling for a lesser solution. We're delivering tangible results for customers who are deploying our cloud customer engagement offerings that improve the customer experience as well as operational efficiency--while also helping customers achieve their goals with more flexibility in the cloud.
The constantly changing business landscape has made how to deploy technology critical, as organizations look to modernize their customer engagement environments. Verint is committed to providing our solutions in whatever deployment model--along with a host of licensing options--best serves the needs of our customers.
That way, our customers can get back to business.
In a recent example, an American multinational investment bank and financial services company turned to Verint--and its partnership with Amazon Connect--to deploy a customer engagement solution in the cloud.
Soon to be a secure, technically superior deployment that will enable the organization to achieve its customer experience objectives across multiple contact centers throughout the United States.
Verint continues to enhance its entire customer engagement portfolio with cloud-ready applications from within its market-leading workforce engagement, voice of the customer, intelligent self-service, as well as fraud and compliance solutions. The result has been more customers electing customer engagement-as-a-service, while also offering flexibility to deploy Verint solutions as needed: fully in the cloud, fully on-premises or in a hybrid model.
Let's get to work!
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