News Uses for Speech Analytics and Optimizing Customer Experience in Banks
By Susanne Pitts
Posted in Customer Engagement
New Uses for Speech Analytics
SpeechTech Roundtable Webinar; February 14
Verint's Carmit DiAndrea, vice president, portfolio market strategy, voice of the customer, will participate in a SpeechTech roundtable webinar called "New Uses for Speech Analytics," on February 14 at 2 p.m. ET. Artificial intelligence and machine learning are transforming many industries and technologies -- speech analytics included. Join us to explore how speech analytics can help you enhance the customer experience, as well as:
Are You Optimizing In-Person Customer Experience for Growth and Efficiency?
Consumer Bankers Association Webinar; February 20
Verint's Jim DeLapa, general manager, Kiran Analytics, A Verint Company, will lead a panel discussion at 2 p.m. ET. Most consumers interact with their bank in multiple channels, so it is important to provide high-quality CX in all channels and touchpoints. Consumers don't visit branches as often today -- so when they do, their experience is critically important. Attendees will learn:
Use Discount Code KIR220 for a complimentary registration.
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