1 minute read
By Susanne Pitts
Posted in Customer Engagement
Which brands get top marks from consumers when it comes to contact center experience?
Allstate, Bank of America, Cox, Kaiser Permanente, and T-Mobile took the top spots in in the latest edition of the Verint Experience Index (VXI). Our new report details how 25 leaders in banking, cable, health insurance, property/casualty, and telecom rank on satisfaction and NPS®.
Businesses know that every step in the omnichannel customer journey is important when it comes to improving loyalty, recommendations, and the bottom line. The VXI confirms that companies can save more than $1 million dollars per one million calls by increasing the success of their digital, self-serve options by 25%.
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