Pivotal Home Solutions Elevates Customer Centricity with Verint
By Rob Lamoureux
Posted in Customer Engagement
Pivotal Home Solutions services approximately 1.2 million repair and maintenance plans in 18 states to help protect homeowners from the costs of unexpected repairs to their home's systems, lines and/or appliances. The company was ready to address its contact center attrition -- a common industry challenge -- while modernizing and automating its customer service function to meet the needs of today's customers.
The company uses Verint Workforce Engagement to simplify many of its customer service processes, as well as more effectively measure and improve performance. This way it can optimally staff to meet customer needs, engage with customers more quickly, and enhance the customer experience.
Watch the customer profile to learn more.
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