1 minute read
By Charlie Danoff
Posted in Customer Engagement
With Black Friday and Cyber Monday behind us we are into the final stretch of the holiday shopping season. It is an important time to reflect on how the retail industry is faring. Click “read more” below to see a chart that shows four of the retail Net Promoter Score (NPS) benchmark categories comprised of Verint Predictive Experience customer survey responses over the last 13 months.
Moving beyond the quantitative benchmark categories, explore the three trends we have seen in qualitative retail data in recent months, plus tips for how to improve the customer experience (CX) in these important weeks.
Did you like this story?
Subscribe for more Customer Engagement insights