1 minute read
By Janine Stephan
Posted in Customer Engagement
One of the biggest challenges of today's contact centers is making sure customers have a good experience--frequently, that comes down to the interaction they have with your agents.
Not surprisingly, if there is a language barrier or heavy accent that many callers have trouble understanding, it can produce customer satisfaction problems. Allianz needed a way to address that issue--and turned to Verint.
Read the Speech Technology magazine article for more.
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