Strengthening Customer Engagement and Reducing Cyber Complexity
By Susanne Pitts
Posted in Customer Engagement
September 8; Sydney, Australia
Verint’s David Moody, vice president and global practice leader, government and public sector, will present “1+1=WOW: The Benefits of Bringing Together Technologies That Were Made for Each Other” at 2:15 p.m. AEST.
Web content management systems, enterprise search and CRM are most often purchased by different departments—such as communications and customer service—which inevitably shapes the market and often limits integration. This session will discuss the benefits that can be delivered to customers if all these disparate technologies are brought together into one seamlessly integrated solution.
ISS World Washington 2016
September 13-15; Bethesda, Maryland
Three Verint Communications & Cyber Intelligence Solutions experts will present at this conference:
Darren MacLeod, head of product marketing, will speak in Track 2: ISS for Cyber Threat Detection, Deep and Dark Web Monitoring:
Alexander Aronovich, senior analyst, will speak in Track 5: Social Network Monitoring and Big Data Analytics Product Demonstrations:
Gary Woods, director of cyber security solutions, North America, will speak in Track 2: ISS for Cyber Threat Detection, Deep and Dark Web Monitoring:
Top Strategies for Customer Service Optimization
September 14; Webinar
Verint’s Peter Whibley, solutions marketing manager, will participate in this roundtable discussion on how intelligent contact centers ideally automatically route, allocate and prioritize omnichannel interactions to the right agent for best results. Attendees of this 2 p.m. ET session will explore that all customers, channels and employees are not identical and have different SLAs and skills—and why proper prioritization is thus so important to meet the needs of today’s highly demanding customer interactions.
SOCAP Chicago Chapter
September 15; Arlington, Illinois
Verint’s Cameron Hissey, senior manager, global business strategy, engagement management, will present “Omni-channel Challenges in the Contact Center” at 1:30 CT as part of a speaker panel. This session will address a holistic approach to channels, being channel agnostic, and providing a consistent, complete and contextual experience regardless of channel used. Covered will be knowledge management, employee experience, channel handling, process handling and fundamental tools that provide analysis and insight into all channels.
Customer Response Summit, Austin
September 19; Austin, Texas
Verint’s Greg Sherry, vice president marketing, will lead an interactive general session with conference executives called “Customer Engagement LIVE!” at 2 p.m. CT. Discussions will include how customer-centric organizations can enrich interactions, improve business processes, and optimize the workforce. Participants will meet and exchange ideas with executives from other leading companies and industries around customer engagement and business optimization strategies.
September 20; Nashville, Tennessee
Verint’s Rajeev Venkat, senior director, solutions marketing, will introduce Joe Bechtel, frontline leader for workforce management, Humana RightSourceRx, to discuss “Evolving QM to Support Modern Customer Engagement” at 1:15 p.m. CT. While quality monitoring has been around for decades, the practices and technologies associated with QM have not evolved much to match the needs of modern customer engagement. Session attendees will learn how a leading health and well-being company has disrupted its QM practices and adopted newer technologies such as desktop and process analytics, speech analytics and performance management—in addition to traditional QM—to transform how it engages with its customers.
September 20; Sao Paulo, Brazil
Verint’s Rafael Da Rosa Righi, solutions manager, will present “Response to Avalanche Alerts Through Cybersecurity Automation” at 5:10 p.m. BRT. Overwhelmed by thousands of daily alerts from disconnected security products, security operations center (SOC) teams rarely discover true attacks. Session attendees will learn how to automate the investigation process to help alleviate alert overload and accelerate incident response.
Tech Security Strategies Conference
September 22; Milwaukee, Wisconsin
Verint’s Gary Woods, director of cyber security solutions, North America, will present “Disruptive Technology that Reduces Cyber Defense Complexity & Accelerates Investigation” at 12:00 p.m. CT. This session will cover the challenges involved with responding to cyber alerts, skill gaps in cyber security, and what can be done to address these and other challenges. Functional areas to include when building a SOC will also be addressed.
September 29; Malmaison, Newcastle-Upon-Tyne, United Kingdom
Verint’s David Moody will also participate in a workshop that focuses on how cities need to embrace ‘digital first’ to be ready for the future. The opportunities for making cities better at serving citizen needs through high-quality, low-friction engagement are immense. This workshop will gather thinkers, city strategists, thought leaders and technologists that have a particular interest in how city authorities might embrace new opportunities to forge better relationships with citizens and businesses.
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