1 minute read
By Susanne Pitts
Posted in Customer Engagement
We can probably all agree that digital has changed how we live our lives -- and in the process, forever changed our expectations of customer service.
So which brands are providing the best customer experiences in digital these days? Our new Digital Experience Index (DXI) has answers. The Q1 2019 report gives you two top 25 lists -- one is for the 25 top banking sites as ranked by the Federal Reserve according to total number of consolidated assets, and one ranks the 25 most popular websites in the U.S., according to Alexa.com.
The report reveals several trends that hold true across both lists and all industries. Most notably? Digital provides customers with two things they love: personalization and on-the-go access. (No surprises there, right?)
Read more in the blog from Verint ForeSee's Shannon Latta. Check out other blogs while you're there!
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