The Five New Building Blocks of Customer Experience Success

No longer do today's businesses have the luxury of time -- remember those days? Today's successful businesses stay successful by obsessing over delivering excellent customer experiences -- and the pace is relentless. In a world of rapid change and demanding customers, is your organization delivering the best experiences it can?

Verint's Ryan Hollenbeck, senior vice president, global marketing and executive sponsor of Verint's customer experience program, has a suggestion. It's one that has worked for many organizations: Obsess over the right elements and collect the right data, analyze it intelligently and share it widely.

He shared this and other insights recently with the Forbes Communications Council -- check it out and see how your organization can start delivering even better customer experiences.