Mary Lou Joseph
2 minute read
By Mary Lou Joseph
Posted in Customer Engagement
This is the last in a blog series based on two, rapid fire, 60 ideas in 60 minutes sessions for tips and techniques in workforce management held at the Society for Workforce Planning Professionals (SWPP) Annual Conference. The first was, Three Tips to be Proactive vs. Reactive in Scheduling Your Contact Center, the second was Five Tips to Make Your WFM Team More Effective.
Now I’ll share some tips on how to make your contact center forecasts more accurate.
Well that’s it—three posts with tips and tricks to help improve proactive scheduling, WFM team member effectiveness, and forecasting accuracy. Thanks to the SWPP for a great event—I hope to see you there next year!
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