Verint Accelerates the Power of Automation
By Greg Sherry
Posted in Customer Engagement
This week Verint highlighted significant advances in automation innovation across its award-winning Customer Engagement portfolio, along with plans to launch new automation capabilities later this year.
Leading enterprises recognize that the effective adoption and implementation of automation solutions within their customer engagement operations can be game-changing for the enterprise, yielding higher revenue, lower operating costs and greater customer satisfaction.
Verint is a long-time automation leader and has leveraged automation technologies over the years to drive workforce optimization (WFO) market leadership. Recently, Verint added innovative automation capabilities beyond its WFO suite, across a broad portfolio of customer engagement solutions. Examples of automation innovation include the introduction of a self-service solution powered by Natural Language Processing (NLP), the introduction of automated speech analytics categories powered by machine learning, and the introduction of automated caller authentication powered by biometric analytics.
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