1 minute read
By Susanne Pitts
Posted in Customer Engagement
You may have heard Verint recently announced its acquisition of ForeSee, a leading cloud voice of the customer (VoC) vendor. The combination presents some exciting opportunities for both Verint and ForeSee customers.
Leading industry analysts agree that VoC solutions are needed to gain a complete view of the customer experience -- without this view, organizations face an uphill battle in truly understanding customer journeys and sentiments.
"ForeSee is complementary to what Verint has," said Joe Megibow, CEO at Purple, a mattress company based in Alpine, Utah, that operates primarily online. Purple has licensed customer experience (CX) software from Verint's OpinionLab.
Keep reading for more from Megibow and acquisition details.
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